Refunds (if applicable)

We make refunds only in case any item gets stocked out on the website. We don’t have any cancellation or return policy.

In case of any damage, you will be provided with a replacement of the same piece (provided with a complete unboxing video).

If the item gets sold out you can pick something else of similar order value or a refund will be initiated

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Returns

WE CAN NOT ARRANGE A RETURN PICKUP FOR YOU UNLESS YOU HAVE RECEIVED A DAMAGED OR WRONG PRODUCT.

  • Products purchased during ANY SALE are NON-REFUNDABLE. You can only exchange it with some other product or ask for a coupon code of the same value you have paid.
  • The to and fro courier cost will be borne by you if you wish to return the product. In case of refunds, we shall refund the total amount paid for the products and not shipping if any.
  • Kindly allow 10 days from the delivery date for the returns to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUNDS / BANK TRANSFERS ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE. All refunds will be initiated to the original mode of payment in 3-4 working days to the source account.
  • Please return your unused products in the same condition as you received it. If the products are found to be used or damaged we will not be able to refund your money or help you with exchange.

Exchanges (if applicable)

We only replace items if they are defective or damaged or wrong.  If you need to exchange it for the above reasons, email them at theyellowtreeonline@gmail.com and send your item to A10/902, Alcon Silverleaf, Opposite New Orbis School, Keshav Nagar Pune-411036, Maharashtra.

Shipping

To return your product, you should mail your product to Alcon Silverleaf, Opposite New Orbis School, Keshav Nagar Pune-411036, Maharashtra.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.